At BuyGo, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free return and refund process in accordance with the terms below.
1. Eligibility for Returns
- You may request a return within 30 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Certain items such as intimate wear, cosmetics, perishable goods, and clearance items may be non-returnable for hygiene and safety reasons.
2. Return Process
- To initiate a return, please contact our support team at support@buygo.sbs with your order number and reason for return.
- Once approved, we will provide you with return instructions.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds
- After receiving and inspecting the returned item, we will notify you of the refund approval.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping fees (if applicable) are non-refundable.
4. Exchanges
- We offer free exchanges for defective, damaged, or incorrect items.
- For size/color exchanges, you may need to cover return shipping costs.
5. Late or Missing Refunds
- If you haven’t received your refund after 10 business days, please first check with your bank or credit card provider.
- If the issue persists, contact us at support@buygo.sbs for assistance.
6. Damaged or Wrong Items
- If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos, and we will arrange a replacement or full refund.
7. Contact Us
For questions regarding our Refund Policy, please contact:
📧 Email: support@buygo.sbs